Piano World Home Page Forums Our Most Popular Forums Piano Forum As promised... Keyboard pictures and clarifications

You have way too much time on your hands!

Thank You!

Give me more and more wrong: it proves I'm right.

No, it proves that you do not know which end of the piano to play!

Excuse me, but have I asked you something?

The blow distance is all over the place.

The technician said: "sorry, but I've never seen something like this in my life".

The strange aspect is that the friend of mine keyboard has the same problem on the same piano, they have just sawn better the wood .

This could only means that the factory have made wrong a complete stock of keyboards and "improvised" to make them work "the least worst".

You are completely wrong. There is nothing wrong with that action. Really.

It's just your opinion. (and without reading carefully what I 've said)

Well, yes there is something wrong with it. The action has a unbalanced owner and an inept technician.

No, I just put my hand on it to take the picture: the position was quite uncomfortable!

Think before speaking.

Dave:

Please allow me one quick question:

Brodmann has offered you on 2 separate occasions to send a company appointed technician to inspect the piano for you.
To best of my knowledge this was a tech directly from Vienna.

Why have you turned down these offers on both occasions?

Norbert

It's very simple and quick:

- the first time I was very disappointed by the OFFICIAL distributor broken promises (of months):
I felt the factory offer just teasing

- the second time I said Yes, but no one have come. They said after "When he will be in Italy", not "We send you a technician".

I repeat: I'm nobody's fool.

I would like to clear up that:

- I've posted the picture with friendly/sharing intentions (not to prove something)

- I've nothing against the brand: I could sell my piano without problems at any time, but I don't

- I think they are superbly made and wrongly underrated pianos (that's why I bought it)

- I never write the brand name because I respect it (It's just some forumer behavior that makes hard feelings)

- it was not the End of the world: just a problem on a stupid piano keyboard

- Any factory gives replacement keyboard: it's normal

- The factory promised the keyboard: I was happy

- But no keyboard have come yet

- I'm in trouble

Due to the unexpected hard feelings happened here in the forum, I've forgotten from the start perhaps the most important things:


- the first ("famous" and very costly) technician I called, re-worked the keyboard in a so bad way that now it's simply worse than new

(surely was in need just a tuning intervention, but I waited for months and months and I was tired of waiting so I called a top technician by myself without asking nothing to other)


- I have denied the first factory offer also because they could not restore 15 days of laboratory work in a day or two

(If I have accepted, it would be not only vain, but also disrespectful in regard of the factory)


- But in "bona fide" I thought: "I've made the error: I pay for it"


- The request of a new price-charged keyboard was in my opinion the best way to not disturb anyone, just simple and quick.


You perhaps can finally see now that I'm just a student who can go wrong with words, but my feelings and intentions have ever been polite.

Dave:

Your 'request' was in fact a custom order for an upgraded new Kluge keyboard, correct?

The price for this was to be Euro 2000, correct?

Norbert

Upgrade? Please, read my last message above: it answers to your question clearly.

The factory CEO has never spoken about price (just said "we pay the keyboards 700-800 euro normally) and he has been the first person who said me "kluge".

Apart from that, I cannot know and I cannot be responsible of the kind of requests/words/agreements the dealer asked to the factory in the period in which I was waiting without having direct contacts with the factory.

I have written to the factory very later about problems.

I have send just an e-mail to the factory before all the problems just to say "Thank you, your pianos are very beautiful and I'm very happy".

CEO answered "Thank you, you are welcome" and the matter ended there.

Only after the delivery the problems and the broken promises happened.

It was a German made Kluge keyboard you ordered?

Norbert

It's all complex, but I think that my intentions are quite clear now.

Perhaps the dealer (a very particular person who speaks a lot like a machine gun) said a lot of absurd things to the factory. I don't know.

I just remember that one time he said me: "A brodmann owner of a Brodmann of mine has a new renner action and it's great"...

Now that you have said "Upgrade" or "2000 euro", I'm starting to thing that in this matter there is much more the hand of the dealer than I have suppose...