Hi--would appreciate anyone's opinion on this situation. I purc hased a Steinway B and was told that it had no Teflon (it is from the 1960's) and that is also how it was advertised. When my tech came to go over it (after it was delivered to my home), he said they took out the teflon from the flanges and shanks, but it was still in the back action and in one other place. The piano plays fine right now with no clicking, but my tech was really taken aback when he read the ad and I told him that the seller told me there was no teflon. I got a good price on this piano. The bid to replace the remaining teflon with cloth bushings is close to $4000. The seller says that his tech will replace the teflon if the bid from my technician is higher than what his technician can do it for, but that means them taking the piano back to the city where I purchased it, 150 miles away. I don't want to have the piano shipped back. Any ideas on this???? thanks!!! and I hope this doesn't sound like a bunch of garble . . .
Actually it sounds fairly typical.
In the 1960s Steinway used Teflon bushings in all of the action parts they installed in NY-built pianos. (Hamburg instruments continued to use Renner-built parts with traditional felt action centers.)
At some point the wippens and hammershanks in your piano were replaced either with later Steinway-made parts or with Renner-made parts built to fit Steinway actions. This is a fairly common procedure. I assume the hammers were also replaced at the same time; this would have been common practice.
That the back action was left original is not unusual. There is very little stress on these parts and it is unlikely that they will ever give any trouble. They were, however, built rather crudelyâ€”as were all Steinway-built action parts of the eraâ€”and best practice does call for replacing them along with the rest of the action parts.
Iâ€™m not sure just what your technician meant when he said there were Teflon bushings â€œin one other place.â€ These bushings were only used in the wippens, hammershanks and back action.
Your piano will probably function quite nicely even with the original Teflon-bushed back action but, since it was advertised and sold as having â€no Teflonâ€
parts I agree with Russell; you should ask for compensation from the seller. Having the original back action with Teflon parts does probably lower your pianoâ€™s resale value by some amount regardless of how well it otherwise performs. You should ask for either the amount your own technician would charge or what the sellerâ€™s technician would charge (including shipping costs) or settle on some amount in the middle. (I might add, though, it should not be necessary to ship your piano anywhere to have this work done. It is quite possible for this work to be done in your home. Even though it will take a couple of trips to accomplish the work given the cost of piano moving the final cost will probably be lower.)