Piano World Home Page Forums Our Most Popular Forums Piano Forum Question about piano guarantee.

Hi!

Just a quick question here. Who honors the guarantee on a new piano? The dealer or the company? Asking the question because there is a few things about my piano dealer that i don't feel right. The piano arrived at my home in perfect shape just needing a very few minor adjustments (its been carried through winter climate at the 3rd floor of a condo). I'm not afraid i've been ripped off but i sense (maybe just a feeling?) I'll have a hard time getting my piano serviced if need be.

I dont wanna get into details but what happens if things goes wrong with the dealer? What are the other options?

I believe new pianos have a manufacture warranty. I suppose you would contact the corporation for a referal. Same as if the dealer went out of business.

I’m probably not the one to respond to this question, but I will… it is a valid question.

For one, only the most major and catastrophic problems that can happen on a piano are covered by the manufacturer’s warranty… “defects in material or workmanship”; cracked soundboards, cracked plates, cracked pin block, loose veneer, etc; Plus, you would have to go through an authorized dealer (or piano technician) for that manufacturer to get any such major warranty issue resolved, or, in rare cases, the piano replaced.

The minor issues that plague most new piano owners, buzzes, rattles, sticky keys, etc… are not covered under the manufacturer’s warranty, and are usually taken care of by the dealer as a courtesy (not warranty).

So, it is wise to choose a local dealer with a good reputation and references so you can feel comfortable that any issue, warranty or not, will be taken care of. Usually, a reputable dealer will take good care of their customers, warranty or not.

Good luck!

Rick