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Joined: Aug 2011
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My search for a DP continues. I'm gonna get a stage piano because it's easier to move and I get a similar or more advanced piano for less money.

This brings me to one of my finalists: Kawai MP10. I tried out the CA63 and CA93 but they were a bit too expensive. I liked them and liked how the keys felt.

My other finalist is the RD-700NX which I like a lot. The only negatives are the loud keys and the crappy warranty in the US.

Here are my questions regarding the Kawai:

1) I read of people receiving units that were either DOA or had other issues. Have people who bought the MP10 recently had any problems with it? Do you all still think the MP10 is a safe buy?

2) The Kawai warranty is 3 years parts/1 year labor. There's a Kawai dealer approx. 1 hour from where I live. Does Kawai do repairs at home or do I have to send it to them?

Cheers,

Nick




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RE 1) I think the early teething issues have been solved now.
As for 2) ... no idea


"I'm still an idiot and I'm still in love" - Blue Sofa - The Plugz 1981 (Tito Larriva)
Disclosure : I am professionally associated with Arturia but my sentiments are my own only.
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Someone was just complaining about some buttons not working on a recent MP10 acquisition. I think shipping damage may occasionally still be a problem.

I wouldn't worry about it, though. Kawai fixes or replaces stuff that doesn't work. I had a broken MP8 and they sent someone out to fix it. In other cases they will replace it. But they always leave you happy. And I'm not aware of any complaints of working MP10's wearing out. If it works on arrival, you are good to go.

Having said that, I wouldn't worry about the Roland warranty if I were you. It's not a car. If it works for the first few months, it's not likely to break down for the next subsequent years.

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I wouldn't worry too much about either of these two points, nor about the short US Roland warranty. There's lots of other things to worry about instead IMO.

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@2 I have contacted Kawai US rep who said, that their sale network not necessarily overlaps with the service network. If you confirm with them, or with this shop an hour from your home, that they deal also with the repairs, you shouldn't be worried.
I would contact KawaiUS rep to check where is the closest technician that could potentially take care of your piano.


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