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Monica, I dont' know if he is worried about letters from lawyers, perhaps no... Yamaha Music Europe Branch Italy has already legally warned him for the sale of tampered grands (there is an official announcement on their italian web site really), but he has some of the biggest stores in Italy. Somehow he comes out unscathed.

Perhaps he does the same things made on Yamahas also with Brodmanns...

Very gentle.

The question is that one now: if Hoferl is in Croatia, Brodmann factory works anyway? The fact that the dealer refers continually the replacement date is due to the factory vacation, or a "taking time" attempt?

Davide:

It may very well be that the Vienna business office is closed for vacation, but I don't honestly know for sure. I don't think the production facility in China is closed except for lunch . I have sent private emails to the US Distributor and PR Manager, and have given them your direct email as well. You should be hearing something in a day or two.

Again, I suggest you also contact Chris Venables through the PW site.

Thank You again. I'll write to Mr. Venables and we update the situation next days (hoping for good news).

Thank You very much indeed! See You soon!

One thing that might help you, as long as the August vacation is underway, is to gather all your paperwork from the sale (invoice, registration card, your proof of payment, etc), as well as the estimate and bill from the independent inspection, and photos showing the hammers, lid, felts, fallboard, serial number, etc. Besides these things, write a concise narrative of your contacts with the dealer, including dates, what was discussed, and what happened as a result.

Having the copies of these documents ready to ship, will help the manufacturer's representative to handle your claim. If it were to come to legal action, your lawyer, and ultimately the courts would want the same documents. You will have to prove up your claim, just as you would for any other case.

I hope it goes well for you.

The first thing here is that the piano needs to be inspected by an independent, qualified technician as soon as possible.

Knowing Christian for many years very well, this is the very first thing he would put into place for you.

August is unfortunately the month In Europe when many companies close down for holidays.

You have several people here [including me] looking out for your interest and I have no doubt that this matter will be concluded to your full satisfaction.

Let's get to the buttom of this.

Norbert

There is something fishy about this topic. Hammers cannot get a lot of use in just a couple of days. A lid will flex a bit no matter what you do. A new piano can be expected to get out of tune. I would not bet on whether the piano has problems or the original poster does.

One possibility: the OP purchased the brand new piano from the showroom, but a used and worn out piano was delivered.

Another possibility: the technician who inspected the piano is not so competent or honest as expected and has furthermore interest to make money. Perhaps he is a personal enemy of the dealer?

Not a possibility: hammers get worn out within a few hours.

Many Chinese grand pianos have a lid with a finish that is not so perfect like a mirror surface. When you look at a lid against the sun light you will notice some minor "waves". Are we talking about that? BTW, that´s one reason why Chinese pianos are much cheaper than German pianos.

I don´t want to do wrong to the OP Dave. But could it be that you are overly sensitive about issues that are normal for a piano in that price range?

Gregor

Sorry, just noticed this: what's the serial number of the piano please?

Hi Russell

I'll help as best I can with this, but to set the record straight, I am not the European distributor, I'm the distributor in England and Wales.

Regards.

Why not comment in relation to your own speciality , or does your experience qualify you to make this sort of assessment?




Wow, someone posts issues with a newly purchased piano. and this is the kind of response.
Character judgements and Chinese cheapskates ?

Some great suggestions and options for a possible resolution, or at least some good contact information, has been given here. Piano World is a great place for things like this to get resolved with the best possible outcome.

I also think this is one of those threads where it is absolutely impossible to know all the facts and details without actually seeing the piano in person, knowing the serial number, and other intricate details. Therefore, it is difficult to assess the situation fully and make judgments… it’s mostly assumption, conjecture, and guesstimation at this point.

Also, there is no point in attempting to make a psychological diagnosis of the OP based solely on the content of their posts… (That is Monica’s job ).

I would hate to see this thread end up causing harm or hard feelings for anyone involved, including the OP, Broadmann, the dealer and anyone else who has responded.

Dave, Chris Venables has offered his professional help in researching the specific piano in question if you provide him with the serial number… that is the best suggestion I’ve seen so far.

All the best!

Rick

Condensed quote above , but is this an example of your moderator role,
or just another personal opinion/comment on the many threads that arise here.

It's quite obvious that "harm and hard feelings" are involved here. That's why the OP took the initiative to join PW yesterday and post his concerns. No need to scuff it off with "All the best! ", however well intentioned.

I have little doubt that this situation will eventually be handled to the satisfaction of the OP.

Dara, I don’t like your tone at all… and yes, my comments in the post above was my gentle way as a moderator to steer this thread in more civil and positive direction. I would think your sensitive intuition would have picked that up, but I guess not.

And, to your comment about my “all the best” comment… I wish you and every other member here “all the best”. I think that comment was rather rude of you, but that is neither here nor there.

In case you haven’t sensed it yet, I’m speaking as a moderator here… whether or not you respect that remains to be seen.

All the best,

Rick

**Edit** Tell you what, Dara and All… I’m always seeking continuous improvement in every area of my life, whether it is being a moderator on this forum or learning to play the piano. So, from here on out, if any of my comments in a particular thread/post involve the slightest inkling of moderator involvement, I will state clearly in the post… “I am speaking as a moderator here”.

The OP is posting from Italy. Catch my drift?

"Catch my drift?"

No.

My experience has shown over and over that most people cannot correctly assess the condition of their piano. That is my specialty.

I'm not interested in policy:

- Brodmann is sold in my country by a legally warned dealer
- Brodmann new pianos are without problems we noticed on mine
- We called two technicians registered and very well known here
- Foul language (like the one of our dealer) is for animals.