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CA-93....2nd Piano with Problems
#1663883 04/20/11 09:04 PM
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Hi all! Here's my PROBLEM!!! I could cry.... This is the 2nd Kawai CA-93 that I've owned in the last few months. The first piano had clicking keys and it wouldn't play part of the time, so I replaced it for another CA-93. Now, this new piano has gaps in the keys and the key height is uneven...the key tops are uneven, some will be in a row, and then it'll visibly move down or up a millimeter. What should I do??? I'm SO DISSAPOINTED!!!

Re: CA-93....2nd Piano with Problems
keynote26 #1663886 04/20/11 09:18 PM
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keynote26, it sounds like the keyboard action just needs to be regulated. Please contact the dealer from where the instrument was purchased and ask for a technician to perform the necessary adjustments.

Kind regards,
James
x


Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 & occasional rare groove player.

"I agree that the User Manual is very good." - arc7urus, March 2019
Re: CA-93....2nd Piano with Problems
keynote26 #1663914 04/20/11 10:18 PM
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Thanks so much James. I had a technician come and repair my first (CA-93) piano and he didnt' seem to know what he was doing.... the very next day the keys started clicking again, but hopefully I'll get this problem solved.

Re: CA-93....2nd Piano with Problems
keynote26 #1693223 06/09/11 09:48 PM
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A technician did come and repair the piano; but there are still gaps and unevenness in the keys... and a key has started "clicking" again.... I'm now in the process of talking with Kawai America - I want this problem solved.

Re: CA-93....2nd Piano with Problems
keynote26 #1693225 06/09/11 09:49 PM
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I almost wish I had waited on buying a new digital piano... what are the new Yamaha's like (CLP 400 range)?

Re: CA-93....2nd Piano with Problems
keynote26 #1693354 06/10/11 04:17 AM
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Originally Posted by keynote26
I'm now in the process of talking with Kawai America - I want this problem solved.
Kawai will eventually solve this problem, but posts about problems with the actions of the company's premier models will hurt the company's reputation.

Yamahas tend to be on the bright side. Some might say "shrill." Their actions do have an outstanding reputation for durability and quality control. Maybe audition a few while Kawai is trying to get the CA-93 to work right.

Re: CA-93....2nd Piano with Problems
keynote26 #1772164 10/17/11 11:54 AM
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Well, contacted Kawai American serveral times, sent pictures, and finally will receive a new CA-93 (3rd one in less than a year!) in a few weeks. Hopefully, this piano will have no problems with the keyboard action. Has anyone else had any problems with their Kawai wooden key action? It seems like after 25 years, they would have this problem solved.

Re: CA-93....2nd Piano with Problems
keynote26 #1772237 10/17/11 02:06 PM
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the dealer by me had a ca-63 in stock about 6 months ago and i noticed the uneven key spacing issue. That is a little weird to say the least - but I thought maybe it was just a short run of them.


Yamaha P-250 | Galaxy II Pianos | Galaxy Vintage D | The GIANT | Ravenscroft 275
Re: CA-93....2nd Piano with Problems
SkiPablo #1772629 10/18/11 01:46 AM
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After purchasing a CA93 last year I had also some uneven keys. I've called one of the official technicians contracted by Kawai here in Germany. He came over on the next day and fixed the unevenness. Since then I had no issues with other uneven keys.

ripe_md

Re: CA-93....2nd Piano with Problems
keynote26 #1772637 10/18/11 02:20 AM
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mitzysman, the C/D gap issue has been resolved, however it's possible that dealers still have instruments on their store floor that are from an early production batch.

Kind regards,
James
x


Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 & occasional rare groove player.

"I agree that the User Manual is very good." - arc7urus, March 2019
Re: CA-93....2nd Piano with Problems
Kawai James #1772679 10/18/11 06:34 AM
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Originally Posted by Kawai James
...the C/D gap issue has been resolved...

James, as I also have those gaps between C & D I would like to know if a service technician can fix this issue or is it a pure manufacturing fix?

Thanks
ripe_md

Re: CA-93....2nd Piano with Problems
keynote26 #1772682 10/18/11 06:42 AM
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ripe_md, the physical construction of the keyboard itself is different, therefore I don't believe it would be possible for a technician to recreate this alteration without a considerable amount of effort.

The gap is a relatively minor visual flaw, and does not - to my knowledge - negatively affect one's enjoyment of the instrument when playing.

Kind regards,
James
x


Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 & occasional rare groove player.

"I agree that the User Manual is very good." - arc7urus, March 2019
Re: CA-93....2nd Piano with Problems
Kawai James #1772688 10/18/11 06:49 AM
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For me it is not a real issue. Just wanted to know if it is fixable.

Thank you for the clarification!

ripe_md

Re: CA-93....2nd Piano with Problems
keynote26 #1776921 10/25/11 01:12 PM
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Kawai is sending a new CA-93 piano (3rd one in less than a year) to my home in a few weeks. Hopefully it won't have any uneven key height/spacing issues. To me, it a *big* visual flaw (no disrespect to Kawai James intended). I don't want to spend my hard earned money on a instrument that I'm not happy with.

Part of the enjoyment of playing the piano (for me anyway), is looking at the keys and feeling them beneath my fingertips. I can't fully appreciate an instrument that looks like poor craftmanship.

Anyway, I hope that this is the last of my problems, and I'll have nothing but glowing remarks for Kawai in the future.

Re: CA-93....2nd Piano with Problems
keynote26 #1777062 10/25/11 05:46 PM
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Thanks for the update, and no disrespect felt - if I had spent my hard-earned money on a premium instrument like the CA93, I too would obviously want my piano to be absolutely perfect in every way.

I do hope the 3rd instrument is flawless.

Kind regards,
James
x


Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 & occasional rare groove player.

"I agree that the User Manual is very good." - arc7urus, March 2019
Re: CA-93....2nd Piano with Problems
keynote26 #1777108 10/25/11 06:45 PM
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Thanks, James for your nice comments! I've saved for a new piano for years... so it would be nice to have a flawless instrument! I do love the pianos at Kawai, and feel that they are the best on the market today; it's just frustrating when a piano has obvious defects.

Re: CA-93....2nd Piano with Problems
keynote26 #1793553 11/21/11 07:17 PM
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I have a somewhat similar situation. I have a CA-63, love it, but, I have some concerns with a buzzing sound, and I think that the keyboard is a little loose because keys can move slighty and they don't return to a central position, causing visible unevenes. This is my first piano, so I am not very confident with my observations. I told my dealer about that, and he offered for a change, but I decided to go to the store and see if it is just that I am too picky.

I have just returned to my home from testing. I am puzzled, because the CA-63 on the store is different to my piano. It sounds equal (or little worse) than mine, but the keyboard is very differents. It feels a little lighter (prefer mine), but at first sight it looks nicer, the keys are tighter and do not move laterally so much. For now all a little subjetive, but looking closer, there are a aprox 1 cm wide gap between the keyboard and the right side, so that between the last key and the volumen slider, you can see the piano internals, even some wiring. On the left side there is too an smaller but noticeable gap. In my piano, there are an small gap, just like the space between keys or a little more.

The version of the piano at the store is 1.07, so. Do you think that this is from an older batch, or the newer CA-63 comes this way? Anyone did notice big differences between pianos of this same model?

For now I'll keep with mine ...

Sorry for my english.


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