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Kawai MP-10 Statement #1639527
03/12/11 12:47 PM
03/12/11 12:47 PM
Joined: Feb 2002
Posts: 1,393
Orange County, CA
KawaiDon Offline OP
1000 Post Club Member
KawaiDon  Offline OP
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Joined: Feb 2002
Posts: 1,393
Orange County, CA
March 10, 2011

Dear Fellow Keyboardists:

It was with great excitement that Kawai America and Kawai Canada launched our new flagship MP10 Professional Stage Piano at the end of 2010. We believe that this instrument is a tremendous advancement over comparable keyboards in the marketplace—a view echoed by industry experts and media reviews.

After shipments started, we began to receive reports of problems with some MP10 instruments related primarily to uneven key spacing and shipping damage. We immediately reported these issues to our offices in Japan and Kawai America’s technical team began an investigation here. We also made the difficult decision to halt all shipments until the cause of these problems could be determined. While halting shipments is never a preferred option for a manufacturer, we believed this action to be in the best interests of our customers and dealers—and consistent with our longstanding reputation for quality and customer support.

We are now pleased to report that the key spacing problem has been solved and the MP10 packaging has been improved. Kawai America and Kawai Canada will resume shipments to North American dealers immediately. Kawai continues to be proud of our instruments and our excellent reputation for quality and customer service. As the MP10 resumes shipping, we anticipate that it will quickly gain a reputation as the finest stage piano in the industry.

For more information, please feel free to contact us at info@kawaius.com.

Sincerely,

Kawai America / Kawai Canada


Don Mannino, MPA
Kawai America
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Re: Kawai MP-10 Statement [Re: KawaiDon] #1639560
03/12/11 01:43 PM
03/12/11 01:43 PM
Joined: Mar 2007
Posts: 3,237
Wales
V
voxpops Offline
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Posts: 3,237
Wales
Thanks for coming here to make your statement, Don. I think it was a brave decision to halt shipments and solve the problem; (other manufacturers please take note...).

Slightly OT since you're here. There are many people on this forum who have concluded that the MP10 would be the perfect stage piano if it were twenty pounds lighter. I would have been first in line for an MP10-lite if such a plastic-keyed UPHI board had been available. As it stands, I was obliged to purchase elsewhere to achieve a top-quality, lightweight gigging package, as the MP6 doesn't offer Kawai's best sound engine. I would love to have access to the best sounds that Kawai can offer, but it has to be truly portable (for a 57-year-old).


"you don't need to have been a rabbit in order to become a veterinarian"

mabraman, 2015
Re: Kawai MP-10 Statement [Re: voxpops] #1639591
03/12/11 02:40 PM
03/12/11 02:40 PM
Joined: Mar 2009
Posts: 10
F
filipi Offline
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Joined: Mar 2009
Posts: 10
My main problem with MP6 or MP10 is that I can't find anybody selling them in my area to try them.
And I live in the SF bay area not the lost coast.
That's a shame Kawai doesn't expand their keyboards dealership network.

Re: Kawai MP-10 Statement [Re: filipi] #1639600
03/12/11 02:49 PM
03/12/11 02:49 PM
Joined: Mar 2007
Posts: 3,237
Wales
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voxpops Offline
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V

Joined: Mar 2007
Posts: 3,237
Wales
Originally Posted by filipi
My main problem with MP6 or MP10 is that I can't find anybody selling them in my area to try them.
And I live in the SF bay area not the lost coast.
That's a shame Kawai doesn't expand their keyboards dealership network.

I'd happily host an MP10 and MP6 for people in the western USA to try!


"you don't need to have been a rabbit in order to become a veterinarian"

mabraman, 2015
Re: Kawai MP-10 Statement [Re: voxpops] #1639606
03/12/11 02:56 PM
03/12/11 02:56 PM
Joined: Mar 2007
Posts: 2,103
Glendale, Ca.
D
Dave Ferris Offline
2000 Post Club Member
Dave Ferris  Offline
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D

Joined: Mar 2007
Posts: 2,103
Glendale, Ca.
.


https://soundcloud.com/dave-ferris

2005 NY Steinway D
Yamaha CP4, CP5, RCF TT08A speakers
Re: Kawai MP-10 Statement [Re: Dave Ferris] #1639617
03/12/11 03:11 PM
03/12/11 03:11 PM
Joined: Mar 2007
Posts: 3,237
Wales
V
voxpops Offline
3000 Post Club Member
voxpops  Offline
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V

Joined: Mar 2007
Posts: 3,237
Wales
Originally Posted by Dave Ferris
That's very cool Don. I'd like to see Roland or Korg come on a public keyboard forum and admit there were problem areas in their products.

Yes. This "corporate infallibility" syndrome is actually very odd. Everyone who works at Roland, Yamaha, etc., buys products from, say, Toyota or Microsoft, the same as the rest of us. They must know how frustrating and off-putting it is when a company denies a problem exists or simply stonewalls. They must also know that it causes a drift away to competitors - in other words, it's counterproductive. So why do they continue to do it?

My estimation of Kawai as a brand is way ahead of many of their competitors, simply because they treat their customers as fellow citizens, talk to us as equals, and share our enthusiasm. Of course, I won't buy a product unless it's right for me, but if it came down to a choice of two equally competent products from Kawai and Korlandaha, I'd pick the Kawai.


"you don't need to have been a rabbit in order to become a veterinarian"

mabraman, 2015
Re: Kawai MP-10 Statement [Re: voxpops] #1639821
03/12/11 08:49 PM
03/12/11 08:49 PM
Joined: Mar 2008
Posts: 173
WPB, FL, US of A
C
craig son of berg Offline
Full Member
craig son of berg  Offline
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C

Joined: Mar 2008
Posts: 173
WPB, FL, US of A
sweetwater in stock ohhhhh boyy. gotta sell this pearl river first! darnit

any takers? lol.

http://miami.craigslist.org/pbc/msg/2223386631.html

Last edited by craig1999871; 03/12/11 08:50 PM.

play that one again sam
Re: Kawai MP-10 Statement [Re: KawaiDon] #1639855
03/12/11 09:48 PM
03/12/11 09:48 PM
Joined: Feb 2002
Posts: 1,393
Orange County, CA
KawaiDon Offline OP
1000 Post Club Member
KawaiDon  Offline OP
1000 Post Club Member

Joined: Feb 2002
Posts: 1,393
Orange County, CA
I am not familiar with the upcoming products, but I am quite sure the sound engine from the MP-10 will find it's way into a lighter instrument.

As for dealers, Filipi, it's a problem. The on-line dealers have cut so far into storefronts profit margins that stores don't want to carry them.

Don Mannino (piano technician, not digital person)

Re: Kawai MP-10 Statement [Re: KawaiDon] #1640162
03/13/11 01:54 PM
03/13/11 01:54 PM
Joined: Jun 2010
Posts: 26
CA, USA
Y
YoungH Offline
Full Member
YoungH  Offline
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Y

Joined: Jun 2010
Posts: 26
CA, USA
Don, Thanks for your clarification on the status of the MP10 keyboard problem. That Kawai has halted all shipments since the uneven key spacing problem showed up is a responsible one. It's certainly good to know that all MP10s being shipped have had this problem resolved.

Re: Kawai MP-10 Statement [Re: KawaiDon] #1640188
03/13/11 02:37 PM
03/13/11 02:37 PM
Joined: Mar 2007
Posts: 3,237
Wales
V
voxpops Offline
3000 Post Club Member
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V

Joined: Mar 2007
Posts: 3,237
Wales
Originally Posted by KawaiDon
I am not familiar with the upcoming products, but I am quite sure the sound engine from the MP-10 will find it's way into a lighter instrument.

I'm very much looking forward to that! If you have a chance, Don, please ask the designers to include the new Rhodes and Wurlitzer samples also.

(PS: glad to know you're real, and not merely a digital representation grin)


"you don't need to have been a rabbit in order to become a veterinarian"

mabraman, 2015
Re: Kawai MP-10 Statement [Re: KawaiDon] #1640192
03/13/11 02:47 PM
03/13/11 02:47 PM
Joined: Dec 2009
Posts: 4,675
Northern NJ
dewster Offline
4000 Post Club Member
dewster  Offline
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Joined: Dec 2009
Posts: 4,675
Northern NJ
Originally Posted by KawaiDon
I am not familiar with the upcoming products, but I am quite sure the sound engine from the MP-10 will find it's way into a lighter instrument.

A request: could Kawai please produce a DP that is fully sampled i.e. not looped? You've eliminated stretching and most of the audible layer switches, which is terrific, but looping is what keeps me from even considering the purchase of a Kawai (or Yamaha, or Korg, or Casio, etc.).

Pretty please?

Re: Kawai MP-10 Statement [Re: dewster] #1640238
03/13/11 04:24 PM
03/13/11 04:24 PM
Joined: Aug 2010
Posts: 787
H
Hideki Matsui Offline
500 Post Club Member
Hideki Matsui  Offline
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H

Joined: Aug 2010
Posts: 787
Originally Posted by dewster
Originally Posted by KawaiDon
I am not familiar with the upcoming products, but I am quite sure the sound engine from the MP-10 will find it's way into a lighter instrument.

A request: could Kawai please produce a DP that is fully sampled i.e. not looped? You've eliminated stretching and most of the audible layer switches, which is terrific, but looping is what keeps me from even considering the purchase of a Kawai (or Yamaha, or Korg, or Casio, etc.).

Pretty please?


Geez, give it a rest. Do you really have to drag your agenda into yet another thread that clearly has nothing to do with looping? Why not consider the fact the fact that a Kawai representative has taken the time to address a manufacturing issue on this forum even though I'm sure everyone affiliated with Kawai has more grave matters on their mind right now? Do you really feel this is the thread to be moaning about looping once again?

Everyone gets it... despite the fact that you don't even really play piano, you have determined that most DPs are woefully inadequate because of something that you consider of paramount importance. Never mind the fact that countless professional piano players use these inadequate DPs to produce great music.

Why not appreciate the measures Kawai is taking to address a manufacturing/design issue rather than turn a great gesture into yet another opportunity to further your own agenda?

Last edited by Hideki Matsui; 03/13/11 04:25 PM.

Shigeru Kawai SK5
Vintage Vibe 64
Roland LX-15e
Roland Jupiter 80
Re: Kawai MP-10 Statement [Re: Hideki Matsui] #1640275
03/13/11 05:36 PM
03/13/11 05:36 PM
Joined: Dec 2009
Posts: 4,675
Northern NJ
dewster Offline
4000 Post Club Member
dewster  Offline
4000 Post Club Member

Joined: Dec 2009
Posts: 4,675
Northern NJ
Originally Posted by Hideki Matsui
Geez, give it a rest.

Sorry to have upset you Hideki, and I mean that sincerely.

It's not often that reps show up here directly and I didn't want to miss the opportunity to put in a request. I don't think it's all about me, I believe there are others here who want this too.

Others were asking for additional features and new products too, so it's not clear to me why you are singling me out for ridicule.

Last edited by dewster; 03/13/11 05:48 PM.
Re: Kawai MP-10 Statement [Re: Hideki Matsui] #1640323
03/13/11 07:26 PM
03/13/11 07:26 PM
Joined: Sep 2009
Posts: 8,615
Raleigh, North Carolina
MacMacMac Offline
8000 Post Club Member
MacMacMac  Offline
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Joined: Sep 2009
Posts: 8,615
Raleigh, North Carolina
Originally Posted by Hideki Matsui
Geez, give it a rest.
Amen to that.
dewster: Maybe drop the piano and try string theory ... where looping is the name of the game.
smile

Re: Kawai MP-10 Statement [Re: KawaiDon] #1640382
03/13/11 09:27 PM
03/13/11 09:27 PM
Joined: Oct 2008
Posts: 4,842
San Jose, CA
Jeff Clef Offline
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Jeff Clef  Offline
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Joined: Oct 2008
Posts: 4,842
San Jose, CA
"My main problem with MP6 or MP10 is that I can't find anybody selling them in my area to try them.
And I live in the SF bay area not the lost coast."


Filipi, have you tried Carnes Piano in San Jose? I bought (and first tried out) my mp8ii there. Last I heard, they were thinking about carrying the MP10. Couldn't hurt to call.

Don, thanks for the statement from Kawai. It shows the kind of honesty that makes people respect the company.

Last edited by Jeff Clef; 03/13/11 09:29 PM.

Clef

Re: Kawai MP-10 Statement [Re: dewster] #1640504
03/14/11 03:57 AM
03/14/11 03:57 AM
Joined: Jan 2010
Posts: 1,070
Munich, Germany
M
mucci Offline
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Joined: Jan 2010
Posts: 1,070
Munich, Germany
Originally Posted by dewster

It's not often that reps show up here directly and I didn't want to miss the opportunity to put in a request. I don't think it's all about me, I believe there are others here who want this too.


Send them a PM, and that's it. Japan now has other problems than non-looping samples... bah


<~ don't test forever - play and enjoy! ~>
Re: Kawai MP-10 Statement [Re: KawaiDon] #1640517
03/14/11 04:58 AM
03/14/11 04:58 AM
Joined: Apr 2007
Posts: 3,666
Sofia, Bulgaria
CyberGene Offline
3000 Post Club Member
CyberGene  Offline
3000 Post Club Member

Joined: Apr 2007
Posts: 3,666
Sofia, Bulgaria
dewster, indeed! It's getting really boring... You've got already the SuperMegaExtraTerrestrialNonLoopedPiano in your new Roland smile Why should you care about the others?


My YouTube, My Soundcloud
Currently: Yamaha N1X, DIY hybrid controller -> Garritan CFX
Previously: NU1X, ES7, MP6, CA63, RD-700SX, CDP-100, FP-5, P90, SP-200
Re: Kawai MP-10 Statement [Re: CyberGene] #1640521
03/14/11 05:07 AM
03/14/11 05:07 AM
Joined: Nov 2010
Posts: 149
M
Manolios Offline
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Manolios  Offline
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Joined: Nov 2010
Posts: 149
Originally Posted by CyberGene
Why should you care about the others?


Maybe because he's got nothing else to do?


Yamaha C3 | CP4 | Sauter Modell 108
Re: Kawai MP-10 Statement [Re: CyberGene] #1640524
03/14/11 05:12 AM
03/14/11 05:12 AM
Joined: Mar 2010
Posts: 761
Apeldoorn, The Netherlands
TADutchman Offline
500 Post Club Member
TADutchman  Offline
500 Post Club Member

Joined: Mar 2010
Posts: 761
Apeldoorn, The Netherlands
Originally Posted by CyberGene
dewster, indeed! It's getting really boring... You've got already the SuperMegaExtraTerrestrialNonLoopedPiano in your new Roland smile Why should you care about the others?

Probably because he does not want to admit that he's not really satisfied with the artificial & clinical Super Unnatural sound after all, being so terribly overprocessed. In future communication this will be referred to as SU.


K A W A I ..... R O L A N D ......... E - M U
C A - 9 3 ......... A X - 7 ...... X B O A R D - 4 9
Re: Kawai MP-10 Statement [Re: KawaiDon] #1640549
03/14/11 06:34 AM
03/14/11 06:34 AM
Joined: Mar 2010
Posts: 761
Apeldoorn, The Netherlands
TADutchman Offline
500 Post Club Member
TADutchman  Offline
500 Post Club Member

Joined: Mar 2010
Posts: 761
Apeldoorn, The Netherlands
Originally Posted by KawaiDon
March 10, 2011

Dear Fellow Keyboardists:

It was with great excitement that Kawai America and Kawai Canada launched our new flagship MP10 Professional Stage Piano at the end of 2010. We believe that this instrument is a tremendous advancement over comparable keyboards in the marketplace—a view echoed by industry experts and media reviews.

After shipments started, we began to receive reports of problems with some MP10 instruments related primarily to uneven key spacing and shipping damage. We immediately reported these issues to our offices in Japan and Kawai America’s technical team began an investigation here. We also made the difficult decision to halt all shipments until the cause of these problems could be determined. While halting shipments is never a preferred option for a manufacturer, we believed this action to be in the best interests of our customers and dealers—and consistent with our longstanding reputation for quality and customer support.

We are now pleased to report that the key spacing problem has been solved and the MP10 packaging has been improved. Kawai America and Kawai Canada will resume shipments to North American dealers immediately. Kawai continues to be proud of our instruments and our excellent reputation for quality and customer service. As the MP10 resumes shipping, we anticipate that it will quickly gain a reputation as the finest stage piano in the industry.

For more information, please feel free to contact us at info@kawaius.com.

Sincerely,

Kawai America / Kawai Canada

Thanks for sharing this with us, Don! thumb


K A W A I ..... R O L A N D ......... E - M U
C A - 9 3 ......... A X - 7 ...... X B O A R D - 4 9
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