2017 was our 20th year online!

Welcome to the Piano World Piano Forums
Over 2.9 million posts about pianos, digital pianos, and all types of keyboard instruments
Join the World's Largest Community of Piano Lovers (it's free)
It's Fun to Play the Piano ... Please Pass It On!

Shop our online store for music lovers
SEARCH
Piano Forums & Piano World
(ad)
Petrof Pianos
Petrof Pianos
(ad)
Pianoteq
PianoTeq Karsten Collection
(ad)
Piano Life Saver - Dampp Chaser
Dampp Chaser Piano Life Saver
Who's Online Now
26 members (blue_view_laguna, chen, Chernobieff Piano, Boboulus, AZNpiano, CyberGene, 1957, 7 invisible), 387 guests, and 444 robots.
Key: Admin, Global Mod, Mod
(ad)
Estonia Pianos
Estonia Pianos
Previous Thread
Next Thread
Print Thread
Hop To
Page 1 of 4 1 2 3 4
Kawai MP-10 Statement
#1639527 03/12/11 12:47 PM
Joined: Feb 2002
Posts: 1,425
1000 Post Club Member
OP Offline
1000 Post Club Member
Joined: Feb 2002
Posts: 1,425
March 10, 2011

Dear Fellow Keyboardists:

It was with great excitement that Kawai America and Kawai Canada launched our new flagship MP10 Professional Stage Piano at the end of 2010. We believe that this instrument is a tremendous advancement over comparable keyboards in the marketplace—a view echoed by industry experts and media reviews.

After shipments started, we began to receive reports of problems with some MP10 instruments related primarily to uneven key spacing and shipping damage. We immediately reported these issues to our offices in Japan and Kawai America’s technical team began an investigation here. We also made the difficult decision to halt all shipments until the cause of these problems could be determined. While halting shipments is never a preferred option for a manufacturer, we believed this action to be in the best interests of our customers and dealers—and consistent with our longstanding reputation for quality and customer support.

We are now pleased to report that the key spacing problem has been solved and the MP10 packaging has been improved. Kawai America and Kawai Canada will resume shipments to North American dealers immediately. Kawai continues to be proud of our instruments and our excellent reputation for quality and customer service. As the MP10 resumes shipping, we anticipate that it will quickly gain a reputation as the finest stage piano in the industry.

For more information, please feel free to contact us at info@kawaius.com.

Sincerely,

Kawai America / Kawai Canada


Don Mannino, MPA
Kawai America
Re: Kawai MP-10 Statement
KawaiDon #1639560 03/12/11 01:43 PM
Joined: Mar 2007
Posts: 3,237
V
3000 Post Club Member
Offline
3000 Post Club Member
V
Joined: Mar 2007
Posts: 3,237
Thanks for coming here to make your statement, Don. I think it was a brave decision to halt shipments and solve the problem; (other manufacturers please take note...).

Slightly OT since you're here. There are many people on this forum who have concluded that the MP10 would be the perfect stage piano if it were twenty pounds lighter. I would have been first in line for an MP10-lite if such a plastic-keyed UPHI board had been available. As it stands, I was obliged to purchase elsewhere to achieve a top-quality, lightweight gigging package, as the MP6 doesn't offer Kawai's best sound engine. I would love to have access to the best sounds that Kawai can offer, but it has to be truly portable (for a 57-year-old).


"you don't need to have been a rabbit in order to become a veterinarian"

mabraman, 2015
Re: Kawai MP-10 Statement
voxpops #1639591 03/12/11 02:40 PM
Joined: Mar 2009
Posts: 11
F
Junior Member
Offline
Junior Member
F
Joined: Mar 2009
Posts: 11
My main problem with MP6 or MP10 is that I can't find anybody selling them in my area to try them.
And I live in the SF bay area not the lost coast.
That's a shame Kawai doesn't expand their keyboards dealership network.

Re: Kawai MP-10 Statement
filipi #1639600 03/12/11 02:49 PM
Joined: Mar 2007
Posts: 3,237
V
3000 Post Club Member
Offline
3000 Post Club Member
V
Joined: Mar 2007
Posts: 3,237
Originally Posted by filipi
My main problem with MP6 or MP10 is that I can't find anybody selling them in my area to try them.
And I live in the SF bay area not the lost coast.
That's a shame Kawai doesn't expand their keyboards dealership network.

I'd happily host an MP10 and MP6 for people in the western USA to try!


"you don't need to have been a rabbit in order to become a veterinarian"

mabraman, 2015
Re: Kawai MP-10 Statement
voxpops #1639606 03/12/11 02:56 PM
Joined: Mar 2007
Posts: 2,173
D
2000 Post Club Member
Offline
2000 Post Club Member
D
Joined: Mar 2007
Posts: 2,173
.


https://soundcloud.com/dave-ferris

2005 NY Steinway D
Yamaha CP4, CP5
Re: Kawai MP-10 Statement
Dave Ferris #1639617 03/12/11 03:11 PM
Joined: Mar 2007
Posts: 3,237
V
3000 Post Club Member
Offline
3000 Post Club Member
V
Joined: Mar 2007
Posts: 3,237
Originally Posted by Dave Ferris
That's very cool Don. I'd like to see Roland or Korg come on a public keyboard forum and admit there were problem areas in their products.

Yes. This "corporate infallibility" syndrome is actually very odd. Everyone who works at Roland, Yamaha, etc., buys products from, say, Toyota or Microsoft, the same as the rest of us. They must know how frustrating and off-putting it is when a company denies a problem exists or simply stonewalls. They must also know that it causes a drift away to competitors - in other words, it's counterproductive. So why do they continue to do it?

My estimation of Kawai as a brand is way ahead of many of their competitors, simply because they treat their customers as fellow citizens, talk to us as equals, and share our enthusiasm. Of course, I won't buy a product unless it's right for me, but if it came down to a choice of two equally competent products from Kawai and Korlandaha, I'd pick the Kawai.


"you don't need to have been a rabbit in order to become a veterinarian"

mabraman, 2015
Re: Kawai MP-10 Statement
voxpops #1639821 03/12/11 08:49 PM
Joined: Mar 2008
Posts: 173
C
Full Member
Offline
Full Member
C
Joined: Mar 2008
Posts: 173
sweetwater in stock ohhhhh boyy. gotta sell this pearl river first! darnit

any takers? lol.

http://miami.craigslist.org/pbc/msg/2223386631.html

Last edited by craig1999871; 03/12/11 08:50 PM.

play that one again sam
Re: Kawai MP-10 Statement
KawaiDon #1639855 03/12/11 09:48 PM
Joined: Feb 2002
Posts: 1,425
1000 Post Club Member
OP Offline
1000 Post Club Member
Joined: Feb 2002
Posts: 1,425
I am not familiar with the upcoming products, but I am quite sure the sound engine from the MP-10 will find it's way into a lighter instrument.

As for dealers, Filipi, it's a problem. The on-line dealers have cut so far into storefronts profit margins that stores don't want to carry them.

Don Mannino (piano technician, not digital person)

Re: Kawai MP-10 Statement
KawaiDon #1640162 03/13/11 01:54 PM
Joined: Jun 2010
Posts: 26
Y
Full Member
Offline
Full Member
Y
Joined: Jun 2010
Posts: 26
Don, Thanks for your clarification on the status of the MP10 keyboard problem. That Kawai has halted all shipments since the uneven key spacing problem showed up is a responsible one. It's certainly good to know that all MP10s being shipped have had this problem resolved.

Re: Kawai MP-10 Statement
KawaiDon #1640188 03/13/11 02:37 PM
Joined: Mar 2007
Posts: 3,237
V
3000 Post Club Member
Offline
3000 Post Club Member
V
Joined: Mar 2007
Posts: 3,237
Originally Posted by KawaiDon
I am not familiar with the upcoming products, but I am quite sure the sound engine from the MP-10 will find it's way into a lighter instrument.

I'm very much looking forward to that! If you have a chance, Don, please ask the designers to include the new Rhodes and Wurlitzer samples also.

(PS: glad to know you're real, and not merely a digital representation grin)


"you don't need to have been a rabbit in order to become a veterinarian"

mabraman, 2015
Re: Kawai MP-10 Statement
KawaiDon #1640192 03/13/11 02:47 PM
Joined: Dec 2009
Posts: 4,675
4000 Post Club Member
Offline
4000 Post Club Member
Joined: Dec 2009
Posts: 4,675
Originally Posted by KawaiDon
I am not familiar with the upcoming products, but I am quite sure the sound engine from the MP-10 will find it's way into a lighter instrument.

A request: could Kawai please produce a DP that is fully sampled i.e. not looped? You've eliminated stretching and most of the audible layer switches, which is terrific, but looping is what keeps me from even considering the purchase of a Kawai (or Yamaha, or Korg, or Casio, etc.).

Pretty please?

Re: Kawai MP-10 Statement
dewster #1640238 03/13/11 04:24 PM
Joined: Aug 2010
Posts: 787
H
500 Post Club Member
Offline
500 Post Club Member
H
Joined: Aug 2010
Posts: 787
Originally Posted by dewster
Originally Posted by KawaiDon
I am not familiar with the upcoming products, but I am quite sure the sound engine from the MP-10 will find it's way into a lighter instrument.

A request: could Kawai please produce a DP that is fully sampled i.e. not looped? You've eliminated stretching and most of the audible layer switches, which is terrific, but looping is what keeps me from even considering the purchase of a Kawai (or Yamaha, or Korg, or Casio, etc.).

Pretty please?


Geez, give it a rest. Do you really have to drag your agenda into yet another thread that clearly has nothing to do with looping? Why not consider the fact the fact that a Kawai representative has taken the time to address a manufacturing issue on this forum even though I'm sure everyone affiliated with Kawai has more grave matters on their mind right now? Do you really feel this is the thread to be moaning about looping once again?

Everyone gets it... despite the fact that you don't even really play piano, you have determined that most DPs are woefully inadequate because of something that you consider of paramount importance. Never mind the fact that countless professional piano players use these inadequate DPs to produce great music.

Why not appreciate the measures Kawai is taking to address a manufacturing/design issue rather than turn a great gesture into yet another opportunity to further your own agenda?

Last edited by Hideki Matsui; 03/13/11 04:25 PM.

Shigeru Kawai SK5
Vintage Vibe 64
Roland LX-15e
Roland Jupiter 80
Re: Kawai MP-10 Statement
Hideki Matsui #1640275 03/13/11 05:36 PM
Joined: Dec 2009
Posts: 4,675
4000 Post Club Member
Offline
4000 Post Club Member
Joined: Dec 2009
Posts: 4,675
Originally Posted by Hideki Matsui
Geez, give it a rest.

Sorry to have upset you Hideki, and I mean that sincerely.

It's not often that reps show up here directly and I didn't want to miss the opportunity to put in a request. I don't think it's all about me, I believe there are others here who want this too.

Others were asking for additional features and new products too, so it's not clear to me why you are singling me out for ridicule.

Last edited by dewster; 03/13/11 05:48 PM.
Re: Kawai MP-10 Statement
Hideki Matsui #1640323 03/13/11 07:26 PM
Joined: Sep 2009
Posts: 11,282
Yikes! 10000 Post Club Member
Offline
Yikes! 10000 Post Club Member
Joined: Sep 2009
Posts: 11,282
Originally Posted by Hideki Matsui
Geez, give it a rest.
Amen to that.
dewster: Maybe drop the piano and try string theory ... where looping is the name of the game.
smile

Re: Kawai MP-10 Statement
KawaiDon #1640382 03/13/11 09:27 PM
Joined: Oct 2008
Posts: 5,024
5000 Post Club Member
Offline
5000 Post Club Member
Joined: Oct 2008
Posts: 5,024
"My main problem with MP6 or MP10 is that I can't find anybody selling them in my area to try them.
And I live in the SF bay area not the lost coast."


Filipi, have you tried Carnes Piano in San Jose? I bought (and first tried out) my mp8ii there. Last I heard, they were thinking about carrying the MP10. Couldn't hurt to call.

Don, thanks for the statement from Kawai. It shows the kind of honesty that makes people respect the company.

Last edited by Jeff Clef; 03/13/11 09:29 PM.

Clef

Re: Kawai MP-10 Statement
dewster #1640504 03/14/11 03:57 AM
Joined: Jan 2010
Posts: 1,070
M
1000 Post Club Member
Offline
1000 Post Club Member
M
Joined: Jan 2010
Posts: 1,070
Originally Posted by dewster

It's not often that reps show up here directly and I didn't want to miss the opportunity to put in a request. I don't think it's all about me, I believe there are others here who want this too.


Send them a PM, and that's it. Japan now has other problems than non-looping samples... bah


<~ don't test forever - play and enjoy! ~>
Re: Kawai MP-10 Statement
KawaiDon #1640517 03/14/11 04:58 AM
Joined: Apr 2007
Posts: 5,467
5000 Post Club Member
Online Content
5000 Post Club Member
Joined: Apr 2007
Posts: 5,467
dewster, indeed! It's getting really boring... You've got already the SuperMegaExtraTerrestrialNonLoopedPiano in your new Roland smile Why should you care about the others?


My YouTube, My Soundcloud
Currently: Yamaha N1X, DIY hybrid controller -> Garritan CFX
Previously: NU1X, ES7, MP6, CA63, RD-700SX, CDP-100, FP-5, P90, SP-200
Re: Kawai MP-10 Statement
CyberGene #1640521 03/14/11 05:07 AM
Joined: Nov 2010
Posts: 154
M
Full Member
Offline
Full Member
M
Joined: Nov 2010
Posts: 154
Originally Posted by CyberGene
Why should you care about the others?


Maybe because he's got nothing else to do?


Yamaha C3 | CP88 | CP4 | Sauter 108
Re: Kawai MP-10 Statement
CyberGene #1640524 03/14/11 05:12 AM
Joined: Mar 2010
Posts: 761
500 Post Club Member
Offline
500 Post Club Member
Joined: Mar 2010
Posts: 761
Originally Posted by CyberGene
dewster, indeed! It's getting really boring... You've got already the SuperMegaExtraTerrestrialNonLoopedPiano in your new Roland smile Why should you care about the others?

Probably because he does not want to admit that he's not really satisfied with the artificial & clinical Super Unnatural sound after all, being so terribly overprocessed. In future communication this will be referred to as SU.


K A W A I ..... R O L A N D ......... E - M U
C A - 9 3 ......... A X - 7 ...... X B O A R D - 4 9
Re: Kawai MP-10 Statement
KawaiDon #1640549 03/14/11 06:34 AM
Joined: Mar 2010
Posts: 761
500 Post Club Member
Offline
500 Post Club Member
Joined: Mar 2010
Posts: 761
Originally Posted by KawaiDon
March 10, 2011

Dear Fellow Keyboardists:

It was with great excitement that Kawai America and Kawai Canada launched our new flagship MP10 Professional Stage Piano at the end of 2010. We believe that this instrument is a tremendous advancement over comparable keyboards in the marketplace—a view echoed by industry experts and media reviews.

After shipments started, we began to receive reports of problems with some MP10 instruments related primarily to uneven key spacing and shipping damage. We immediately reported these issues to our offices in Japan and Kawai America’s technical team began an investigation here. We also made the difficult decision to halt all shipments until the cause of these problems could be determined. While halting shipments is never a preferred option for a manufacturer, we believed this action to be in the best interests of our customers and dealers—and consistent with our longstanding reputation for quality and customer support.

We are now pleased to report that the key spacing problem has been solved and the MP10 packaging has been improved. Kawai America and Kawai Canada will resume shipments to North American dealers immediately. Kawai continues to be proud of our instruments and our excellent reputation for quality and customer service. As the MP10 resumes shipping, we anticipate that it will quickly gain a reputation as the finest stage piano in the industry.

For more information, please feel free to contact us at info@kawaius.com.

Sincerely,

Kawai America / Kawai Canada

Thanks for sharing this with us, Don! thumb


K A W A I ..... R O L A N D ......... E - M U
C A - 9 3 ......... A X - 7 ...... X B O A R D - 4 9
Page 1 of 4 1 2 3 4

Moderated by  Piano World 

Link Copied to Clipboard
Hand Sanitizer for Musicians
Hand Sanitizer for Musicians
Musician's Hand Sanitizer available in our online store (and our Maple Street Music shop in Cornish Maine). Antibacterial, 62% ethyl alcohol. Hand Sanitizer for Musicians
Tons more music related products in our online store!
What's Hot!!
News from the Piano World
Where Did The Buttons Go?!
----------------------
Our April 2020 Newsletter Available Online Now...
The Piano World During the Pandemic!
----------------------
Posting Pictures on the Forums
-------------------
Forums RULES & HELP
-------------------
ADVERTISE on Piano World
(ad)
Best of Piano Buyer
 Best of Piano Buyer
(ad)
Faust Harrison Pianos
Faust Harrison 100+ Steinway pianos
Download Sheet Music
Virtual Sheet Music - Classical Sheet Music Downloads
New Topics - Multiple Forums
Unlocking the hidden Rhodes in Kawai ES110
by rintincop - 06/01/20 12:47 AM
Incoming! - my new August Forster 215
by blue_view_laguna - 06/01/20 12:23 AM
Roland RD-800 Midi velocities
by carlspost - 05/31/20 11:09 PM
Ideal second-piano
by PapaJohn - 05/31/20 10:11 PM
Strange resonance
by Paul Roder - 05/31/20 08:34 PM
Forum Statistics
Forums41
Topics199,325
Posts2,964,544
Members97,257
Most Online15,252
Mar 21st, 2010
Please Support Our Advertisers


Faust Harrison 100+ Steinways

Dampp Chaser Piano Life Saver

 Best of Piano Buyer

PianoTeq Bechstein
Visit our online store for gifts for music lovers

Virtual Sheet Music - Classical Sheet Music Downloads



 
Help keep the forums up and running with a donation, any amount is appreciated!
Or by becoming a Subscribing member! Thank-you.
Donate   Subscribe
 
Our Piano Related Classified Ads
| Dealers | Tuners | Lessons | Movers | Restorations | Pianos For Sale | Sell Your Piano |

Advertise on Piano World
| Subscribe | Piano World | PianoSupplies.com | Advertise on Piano World |
| |Contact | Privacy | Legal | About Us | Site Map | Free Newsletter |


copyright 1997 - 2020 Piano World ® all rights reserved
No part of this site may be reproduced without prior written permission
Powered by UBB.threads™ PHP Forum Software 7.7.4