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Roland RG3F urgent advice
#1632866 03/03/11 08:29 PM
Joined: Feb 2008
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OK. So I took the leap and purchased a Roland RG 3F. It was shipped and arrived a few days ago. We hired a professional to assemble it. When they took it out of the shipping package, the fallboard was broken. As you can imagine, this was a big disappointment. We have been trying to sort out how to move forward. The place we bought it from is saying talk to the shipper. Roland is saying talk to the seller or the shipper. They are all trying to help but we are very worried. First, we need to find a way to fix the fall board. BUt more than that, I am worried that whatever caused the fall board to be broken may also have affected the piano. As you all know, this is an expensive investment. Any advice you can give is very appreciated.Thanks!

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Re: Roland RG3F urgent advice
aberfeldy #1632995 03/03/11 10:55 PM
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Did you have any insurance on the piano? Shipping insurance? For the money you paid for that piano, someone needs to be held accountable.


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Re: Roland RG3F urgent advice
aberfeldy #1633165 03/04/11 06:48 AM
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Sounds like the store is passing the buck. I would expect the store to sort the problem and then claim from the shipper. Just my 2 cents.


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