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Joined: Feb 2010
Posts: 158
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I have mentioned in an earlier post that I have purchased a Haessler 124 upright (new) from Bluethner. The delivery guys apparently nicked the front foot when they delivered it a couple of weeks ago. The nick is only noticeable if you look close, because it is a polished ebony chipped off to expose wood. It is small though. Frankly I am not so particular. But I was worried about whether I would be given a problem if I ever wanted to trade up in the future (with Bluethner). The Bluethner tuner came out to tune it today and called the sales manager who was so kind to say that rather than fix the nick, they would just replace the piano with a new one at no charge to me. Otherwise they would give me a written letter agreeing they would allow for an upgrade in the future without any issue about the nick.

I am reluctant to have them take my piano away and replace it with one I haven't tried before. After all, I don't really notice the nick. I was wondering if anyone had advice about this?

I am pleased with Bluethner's response to this in any case.

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Have them prepare the replacement piano in the store for your test before delivery. Also they should be able to do a repair that would be virtually unnoticeable from 4+ feet above.

Last edited by asd123321; 05/19/10 07:44 PM.
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Is there a reason why they didn't offer a furniture refinisher to touch it up? I was under the impression that polished ebony was kind of easy to work with.

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If you bought your piano based on its merits and preparation (you liked the tone and touch) and you're really not bothered about the small nick - And the guys will give you a written letter agreeing they would allow for an upgrade in the future without any issue about the nick...
.. i say keep it.

I think the retailer is being very very fair with you.


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If you want to go to the extra effort of going in to the store and playing another piano to see if you like it better than the one you have than there is nothing lost except time. If you are perfectly happy with the tone and touch of your piano,have it repaired, it shouldn't diminish the value of it and have them write a letter saying they will upgrade or rather not give you a hassle when you upgrade to the Bluethner. Just a piano is the same model doesn't mean it will sound or have the same touch as the one you already own.


Moderated by  Ken Knapp, Piano World 

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