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New Piano Problems -- expected or normal???? #1357007
01/24/10 11:37 AM
01/24/10 11:37 AM
Joined: Oct 2009
Posts: 59
Georgia, USA
J
JimG Offline OP
Full Member
JimG  Offline OP
Full Member
J

Joined: Oct 2009
Posts: 59
Georgia, USA
I have had my Brodmann 228 for about two months now -- with first service call and tuning about two weeks ago. In the first service call, here is what was done:

Fixed Noise in pedals
Fixed two sticky keys
Tightened some screws in the action to get rid of noise in some keys
Fixed several "leaking" dampers in the low tenor range (Low F to C# above middle C)

THe technician told most of these things were normal, however he was a bit critical of the manufacturing quality of the dampers.

Now onto a new problem that has appeared. Today, I noticed that the G below middle C is stuck. The hammer does not release to the string under normal playing conditions. If I rapidly and lightly tap the key, the hammer will eventually release, but as soon as it goes back to its starting position,, it gets stuck again. Is there anything I can do about this, or should I get the technician back out?

Thanks
Jim

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Re: New Piano Problems -- expected or normal???? [Re: JimG] #1357026
01/24/10 12:14 PM
01/24/10 12:14 PM
Joined: Mar 2005
Posts: 961
Kalamazoo Michigan
R
RPD Offline
500 Post Club Member
RPD  Offline
500 Post Club Member
R

Joined: Mar 2005
Posts: 961
Kalamazoo Michigan
Sounds like the piano had very little post production setup. And/or, it suffered some time without much attention on a show floor.

But, as you suspect, many minor issues with new pianos are resolved in the first several months of service...nothing you describe sounds serious, and yes, I'd call the tech back.

Its possible that the instrument would benefit from a Dampp Chaser system if you have sticking parts...again, friction is probably the issue, and this happens frequently to pianos made off shore.

Best of luck,

RPD


MPT(Master Piano Technicians of America)
Member AMICA (Automated Musical Instruments Collector's Association)
(Subscriber PTG Journal)
Piano-Tuner-Rebuilder/Musician
www.actionpianoservice.com
DEALER Hailun Pianos
Re: New Piano Problems -- expected or normal???? [Re: RPD] #1357055
01/24/10 12:49 PM
01/24/10 12:49 PM
Joined: Feb 2005
Posts: 1,135
SW Missouri
S
Sam Casey Offline
1000 Post Club Member
Sam Casey  Offline
1000 Post Club Member
S

Joined: Feb 2005
Posts: 1,135
SW Missouri
Proper set up is important as is humidity control. Check the website of any maker and you will learn about recommended climate control.

Since the first day the first piano was sold the salesmen, eager to close the deal, spoke in glowing terms of the quality of his product, its great tone and superb action. If I could turn back the hands of time I would have the following ingrained, perhaps tatooed on the forehead, in the alpha piano salesman and passed on to all his myraid decendents since: Pianos are made of wood. Wood expands and contracts. New pianos are new wood, seasoned, but new wood and during the first year of the many years of your piano's life there will be mechanical troubles and woe that will come and go as the piano settles. The have new wire. They are tight, complicated machines that will require "working out." Expect it. No piano, no matter what the cost or maker, is free of it.

Yes, call your tech back. Be kind and understanding. Your issue is most likely NOT his/her fault. If there is a charge be prepared to consult with the dealer for reimbursement.

Re: New Piano Problems -- expected or normal???? [Re: Sam Casey] #1357078
01/24/10 01:18 PM
01/24/10 01:18 PM
Joined: Oct 2009
Posts: 59
Georgia, USA
J
JimG Offline OP
Full Member
JimG  Offline OP
Full Member
J

Joined: Oct 2009
Posts: 59
Georgia, USA
Very well articulated answers. Thanks. The dealer has been very good to deal with up til now. I am not worried.

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Re: New Piano Problems -- expected or normal???? [Re: JimG] #1357341
01/24/10 08:31 PM
01/24/10 08:31 PM
Joined: Nov 2006
Posts: 2,604
Marty Flinn Offline
2000 Post Club Member
Marty Flinn  Offline
2000 Post Club Member

Joined: Nov 2006
Posts: 2,604
Nicely stated Sam.
Often, new piano blues are a matter of expectations on the part of the new owner. We always recite a mantra of likely new-piano issues at the closing. We let our customers know in advance to expect some issues. When they manifest our customers are prepared and we take care of them. When no issues manifest our customers are pleasantely releived.


Co-Author of The Complete Idiot's Guide To Buying A Piano. A "must read" before you shop.
Work for west coast dealer for Yamaha, Schimmel, Bosendorfer, Wm. Knabe.
Re: New Piano Problems -- expected or normal???? [Re: Marty Flinn] #1357460
01/25/10 12:54 AM
01/25/10 12:54 AM
Joined: Dec 2005
Posts: 3,458
Albuquerque, NM
Cy Shuster, RPT Offline
3000 Post Club Member
Cy Shuster, RPT  Offline
3000 Post Club Member

Joined: Dec 2005
Posts: 3,458
Albuquerque, NM
Felt is used everywhere in pianos to reduce friction and noise. It wears down eventually, and is designed so that decades from now it can be replaced.

On a new piano, the felt is at its maximum thickness. The motion of the action has been adjusted, but all the tolerances are very close, as there is no wear.

So it's the most common thing in the world for various parts to bind up a bit on a new piano, especially during the first few months when it's adjusting to its new environment.

Don't panic!

--Cy--


Cy Shuster, RPT
www.shusterpiano.com
Albuquerque, New Mexico
Director, PTG Norfolk 2016 Technical Institute
http://convention.ptg.org
Re: New Piano Problems -- expected or normal???? [Re: Cy Shuster, RPT] #1357481
01/25/10 01:58 AM
01/25/10 01:58 AM
Joined: Mar 2008
Posts: 9,230
France
O
Olek Offline
9000 Post Club Member
Olek  Offline
9000 Post Club Member
O

Joined: Mar 2008
Posts: 9,230
France
What is the provenance of this piano ?

On any instrument the work done by the technicain raise the musical value.

That said those pianos are made by Hailun, at Ningbo, a CHinese company who specialized in an aggressive marketing to Europ & USA finding pseudo origins in Bosendorfers or any Vienna family name availeable. brand WENDL & LUNDT , BRODMAN

A good Chinese piano if you read me well. Dont expect a traditonal instrument the factory is highly modernized, the European parts are a soundboard and hammer heads.
Action keyboard etc are all Chinese.

http://www.pianosesther.be/Wendl-und-Lung.htm






Last edited by Kamin; 01/25/10 02:11 AM.

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