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#1181763 - 04/16/09 06:56 PM Warranty on Rebuilding?  
Joined: Apr 2003
Posts: 276
Bachsky Offline
Full Member
Bachsky  Offline
Full Member

Joined: Apr 2003
Posts: 276
McFarland, WI 53558
I am a customer, not a re-builder.

What kind of warranty should I expect from my tech on a major re-build of a vintage instrument?

I look forward to hearing your response.


1904 Henry F. Miller Concert Grand * 2002 Estonia 190 Satin Bubinga * 2008 Schulze-Pohlman vertical 125 polished cherrywood peacock design * 2008 Schoenhut minature grand (49 keys) * 2008 Roland Digital Harpsichord, 2010 Roland FP-4 (88 key slab).
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#1181779 - 04/16/09 07:24 PM Re: Warranty on Rebuilding? [Re: Bachsky]  
Joined: Jun 2003
Posts: 25,409
BDB Offline
Yikes! 10000 Post Club Member
BDB  Offline
Yikes! 10000 Post Club Member

Joined: Jun 2003
Posts: 25,409
Oakland
The best warranty is the integrity of the rebuilder. The more formal the warranty, the more likely it is to restrict the services that you will get through it.


Semipro Tech
#1181876 - 04/16/09 09:49 PM Re: Warranty on Rebuilding? [Re: BDB]  
Joined: Feb 2005
Posts: 1,135
Sam Casey Offline
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Sam Casey  Offline
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Joined: Feb 2005
Posts: 1,135
SW Missouri
I give 5 years with the understanding I exclusively service it.

#1181904 - 04/16/09 10:30 PM Re: Warranty on Rebuilding? [Re: Sam Casey]  
Joined: Apr 2003
Posts: 276
Bachsky Offline
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Bachsky  Offline
Full Member

Joined: Apr 2003
Posts: 276
McFarland, WI 53558
TO: BDB and Sam

Thanks for your responses to my question. I have great faith in my tech and will only use him to service my pianos.


1904 Henry F. Miller Concert Grand * 2002 Estonia 190 Satin Bubinga * 2008 Schulze-Pohlman vertical 125 polished cherrywood peacock design * 2008 Schoenhut minature grand (49 keys) * 2008 Roland Digital Harpsichord, 2010 Roland FP-4 (88 key slab).
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#1182080 - 04/17/09 08:29 AM Re: Warranty on Rebuilding? [Re: Bachsky]  
Joined: May 2003
Posts: 1,710
Ed Foote Offline
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Ed Foote  Offline
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Joined: May 2003
Posts: 1,710
Tennessee
Greetings,
On my rebuilding, I give a lifetime warranty, (mine, not the customers). The warranty is for my work, not the parts, though I have several times gone back and repinned a Renner action that decided to freeze up. That is why I no longer use Renner whippens or shanks. Normal wear and tear is not covered and I discuss this with the customer first.
In 33 years, I have have three incidences where my work was at fault, so there is little cost involved. One was glue failure on some key bushings, two were low bass pins that simply began losing torque. I don't know why but a one size increase in the pin took care of the problem.


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