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#1142193 - 04/15/05 12:22 PM sheetmusicplus customer service  
Joined: Apr 2005
Posts: 46
sposed2bworkingnow Offline
Full Member
sposed2bworkingnow  Offline
Full Member

Joined: Apr 2005
Posts: 46
baldwin,, ny
I don't know if this company is connected to Piano World or not, but I would like to say that there customer service is excellent. I bought a book of standards by Dietz and Schwartz that had some printing errors. One email and they sent me a new one no questions asked.


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#1142194 - 04/15/05 12:54 PM Re: sheetmusicplus customer service  
Joined: May 2001
Posts: 6,209
Piano World Offline
Piano World  Offline



Joined: May 2001
Posts: 6,209
Parsonsfield, ME (orig. Nahant...
Glad to hear you had a good experience.

Our only connection is we are an affiliate (see links in right hand column), but...

I've also purchased from them myself, a number of times. Always had good service.


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#1142195 - 04/15/05 04:17 PM Re: sheetmusicplus customer service  
Joined: Dec 2004
Posts: 590
Works1 Offline
500 Post Club Member
Works1  Offline
500 Post Club Member

Joined: Dec 2004
Posts: 590
New York
I too have purchased online from them several times. Great service, well packed items and delivered fast!

#1142196 - 04/15/05 07:13 PM Re: sheetmusicplus customer service  
Joined: Mar 2004
Posts: 26
Sugarbush Offline
Full Member
Sugarbush  Offline
Full Member

Joined: Mar 2004
Posts: 26
Toronto
I too have ordered from SheetmusicPlus...many,many times and long before I joined this forum.I've always received each order within the time frame suggested and in good condition.

#1142197 - 04/15/05 07:14 PM Re: sheetmusicplus customer service  
Joined: Mar 2004
Posts: 26
Sugarbush Offline
Full Member
Sugarbush  Offline
Full Member

Joined: Mar 2004
Posts: 26
Toronto
I too have ordered from SheetmusicPlus...many,many times and long before I joined this forum.I've always received each order within the time frame suggested and in good condition.

#1142198 - 04/15/05 07:15 PM Re: sheetmusicplus customer service  
Joined: Mar 2004
Posts: 26
Sugarbush Offline
Full Member
Sugarbush  Offline
Full Member

Joined: Mar 2004
Posts: 26
Toronto
sorry about the repeated note. I encountered a technical glitch !!

#1142199 - 04/15/05 11:29 PM Re: sheetmusicplus customer service  
Joined: Mar 2005
Posts: 15
erika Offline
Junior Member
erika  Offline
Junior Member

Joined: Mar 2005
Posts: 15
west coast
I'm sorry, I just haven't received good service from them--three times in a row. One lost order and they insisted that I didn't place it, one extremely delayed order (I hate that they batch your order until everything is in), and I'm still waiting for one Peters edition and it's been five weeks with an estimated delivery time of 3 weeks total.

#1142200 - 04/16/05 08:21 AM Re: sheetmusicplus customer service  
Joined: Dec 2004
Posts: 999
George K Offline
500 Post Club Member
George K  Offline
500 Post Club Member

Joined: Dec 2004
Posts: 999
The Midwest
Have to agree that their service is great, and they deliver what and when they promise. The only problem is that sometimes, things are not readily available (like the Poulenc nocturnes) and I find myself waiting 4-5 weeks for delivery (though, as I said, they were accurate in the delivery time estimate).

Otherwise, no problems whatsoever.


George


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#1142201 - 04/17/05 09:35 AM Re: sheetmusicplus customer service  
Joined: Mar 2004
Posts: 34
Stan D Offline
Full Member
Stan D  Offline
Full Member

Joined: Mar 2004
Posts: 34
Alabama
I've ordered several times for them with no problems. My only complaint is that the delivery time is a little lengthy compared to other sites from which I've ordered.

#1142202 - 04/20/05 11:12 AM Re: sheetmusicplus customer service  
Joined: Jan 2005
Posts: 736
hgiles Offline
500 Post Club Member
hgiles  Offline
500 Post Club Member

Joined: Jan 2005
Posts: 736
Charlottesville Virginia
Quote
Originally posted by Stan D:
I've ordered several times for them with no problems. My only complaint is that the delivery time is a little lengthy compared to other sites from which I've ordered.
Remember, when everything you ordered said "allow 4-6 weeks for delivery"? Well, at sheetmusicplus they mean it.

The last think I ordered took that long, but there was no real reason (it was in-stock) why and technically it was on-time.

I now order from musicnotes.com if I can.


Haywood
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